Privacy Matters, Our Commitment to Protecting Your Data

Last updated on June 03, 2025

eLearnings Hub (“we”, “our”, “us”). We value your trust and are committed to protecting your personal information.

Welcome to eLearnings Hub (hereinafter referred to as “we”, “our”, or “us”).

We value your trust and are fully committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your data when you:

  • Visit elearningshub.com

  • Access our learning platform

  • Enrol in courses or training programmes

  • Register as an instructor

  • Interact with our content, emails, or customer support

    • Our policy is designed to comply with major global data protection regulations, including:

  • General Data Protection Regulation (GDPR) – European Union

  • UK-GDPR – United Kingdom

  • Digital Personal Data Protection Act 2023 (DPDP Act) – India

  • California Consumer Privacy Act (CCPA/CPRA) – USA

  • Children’s Online Privacy Protection Act (COPPA) – USA

  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada

  • Privacy Act 1988 – Australia

    • By accessing or using our platform, you acknowledge and agree to the practices described in this Privacy

    1. Who We Are

    We operate as a digital learning and instructor-driven education platform.

    https://support.google.com/chrome/answer/95647

    Business Name: eLearnings Hub

    Website: https://elearningshub.com

    Registered Address: eLearnings Hub PTY LTD
    NSW – 2145
    Australia

    Contact Email: info@elearninghub.com

    Depending on your region and applicable law, we may act in different roles when handling your personal data:

    Data Controller (EU/UK – GDPR / UK-GDPR)

    Data Fiduciary (India – DPDP Act 2023)

    Business (USA – CCPA/CPRA)

    We collect and process consumer information for service delivery

    Organisation Handling Personal Information (Canada – PIPEDA & Australia – Privacy Act)

    We ensure appropriate safeguards, accuracy, and responsible handling of personal information.

    2. Information We Collect

    We collect only the information necessary to operate our platform, deliver services, enhance your learning experience, and ensure security. The types of information we collect include:

    A. Information You Provide

    This includes data you submit directly when using our platform.

    Examples:

    • Account Details: Name, email address, password, phone number (if provided).

    • Profile Information: Profile photo, bio, profession, qualifications, social links (optional).

    • Learning Activity: Course enrolments, progress tracking, assignments, quiz responses, certificates earned.

    • Instructor Contributions: Course lessons, uploaded videos, resources, descriptions, assessments, communication with learners.

    • Support Requests: Emails, messages, or attachments shared with our support or helpdesk team.

    • Communication Preferences: Marketing opt-ins, notification settings, language preferences.

    We only request information that is required to deliver your selected service.

    B. Payment Information

    We do not store or process full credit card, debit card, UPI, or banking details on our servers.

    All payments are handled securely by third-party PCI-compliant processors such as:

  • Stripe

  • Paddle

  • Lemon Squeezy

  • PayPal

  • Razorpay

    • These providers collect and process:

  • Card / UPI details

  • Billing address

  • Transaction metadata

  • Payment status

    • They operate independently and maintain their own privacy policies. We only receive limited information such as:

  • Payment confirmation

  • Transaction ID

  • Payment status (success/failed)

  • Refund status

    • C. Automatically Collected Information

    Certain information is collected automatically when you interact with our platform. This helps us maintain performance, security, and user experience.

    This includes:

  • IP Address: Used for security, fraud detection, and approximate geographic region.

  • Browser & Device Information: Browser version, operating system, device type, screen resolution.

  • Usage Activity: Pages visited, clicks, time spent on content, video watch duration, navigation behaviour.

  • Technical Logs: Error logs, performance data, load times, crash reports.

  • Cookies & Identifiers: Session tokens, analytics IDs, device identifiers.

  • Approximate Location: Determined via IP address (city/region-level accuracy).

    • This information helps us diagnose issues, improve features, and ensure platform integrity.

    D. Cookies & Tracking Technologies

    We use cookies and similar technologies to provide a secure and personalised experience. Cookies may be first-party (set by us) or third-party (set by service providers).

    We use cookies for the following purposes:

  • Authentication: Keeping you logged in and verifying sessions.

  • Session Management: Remembering preferences, loading dashboards, maintaining cart/enrolment state.

  • Analytics: Understanding user behaviour to improve content and features (e.g., Google Analytics, Meta Pixel—consent-based).

  • Personalisation: Tailoring content, language settings, and recommendations.

  • Security: Detecting misuse, preventing fraudulent activities.

    • You may manage, restrict, or disable cookies in your browser settings. For detailed information, please refer to our Cookie Policy.

    3. How We Use Your Information

    We use your personal data to operate, improve, and secure our platform. Each use is supported by a lawful basis under GDPR/UK-GDPR and the India DPDP Act.

    A. Account Creation

    We collect information to create and manage your account, whether you are a learner, instructor, or partner.

    • Examples: Registering new users, setting up instructor dashboards, managing login credentials.

    • GDPR/UK Basis: Contract (necessary to provide services).

    • India DPDP Basis: Purpose limitation & lawful use.

    B. Providing Services

    Your data enables smooth delivery of platform features.

  • Examples: Access to courses, issuing certificates, saving progress, personalised learning recommendations.

  • GDPR/UK Basis: Contract.

  • India DPDP Basis: Purpose limitation.

    • C. Payments

    We process data required to complete financial transactions securely.

    • Examples: Processing orders, invoices, refunds, tax documentation, fraud checks.

    • GDPR/UK Basis: Legal obligation.

    • India DPDP Basis: Legal obligation.

    D. Improving Our Platform

    We analyse how users interact with the platform to enhance performance and user experience.

    • Examples: Debugging issues, monitoring website performance, enhancing course content, analytics dashboards.

    • GDPR/UK Basis: Legitimate interest.

    • India DPDP Basis: Legitimate use.

    E. Marketing & Communication

    We use information to protect users, detect fraudulent activity, and maintain platform integrity.

  • Examples: Monitoring suspicious logins, content misuse detection, preventing unauthorised transactions.

  • GDPR/UK Basis: Legitimate interest.

  • India DPDP Basis: Legitimate use.

    • We never sell your personal data.

    4. Sharing Your Information

    We only share your information when necessary and with trusted, compliant partners.

    A. Service Providers

    We rely on carefully selected third parties to support platform operations.
    This may include:

  • Hosting providers

  • Payment processors

  • Email delivery platforms

  • Video hosting platforms (e.g., Vimeo, BunnyStream)

  • LMS tools (e.g., Tutor LMS)

  • Analytics tools (e.g., Google Analytics, Meta Pixel — only if enabled and consented)

    • All vendors are bound by data protection agreements.

    B. Legal Authorities

    We may disclose information when required by law or to protect your safety.
    This includes:

  • Law enforcement requests

  • Tax authority compliance

  • Fraud or abuse investigations

    • C. Instructors

    When you enrol in a course, relevant information is shared with the instructor so they can deliver training effectively.
    Instructors may view:

  • Your name

  • Course progress

  • Questions or comments posted

    • They cannot access your payment or full personal profile information.

    5. International Data Transfers

    We may transfer your data across regions to help operate our global services.

  • EU/UK Transfers: Protected using Standard Contractual Clauses (SCCs).

  • India DPDP Act: Transfers to restricted countries follow all prescribed safeguards.

  • Canada & Australia: Protection ensured through equivalent contractual safeguards and privacy controls.

    • 5. Your Rights and Choices

    Depending on your region, you have specific rights regarding your personal data.

    You can view and update your personal information in your account settings at any time.

    A. EU/UK (GDPR / UK-GDPR)

    You may:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Object to processing

  • Restrict certain processing

  • Request data portability

  • Withdraw consent at any time

    • B. India (DPDP Act 2023)

    You may:

  • Access your personal data

  • Correct inaccuracies

  • Request erasure

  • Nominate a representative

  • File grievances with a designated Grievance Officer

    • C. USA (CCPA/CPRA)

    You may:

  • Know what personal data is collected

  • Request deletion

  • Opt-out of “sale” of data (we do not sell data)

  • Access personal information

  • Exercise rights without discrimination

    • D. Canada (PIPEDA)

    You may:

  • Access personal information held about you

  • Challenge or correct inaccuracies

  • Withdraw consent for non-essential uses

    • E. Australia (Privacy Act)

    You may:

  • Access your information

  • Correct errors

  • Request deletion where applicable

    • 7. Children’s Privacy

    Our platform is not designed for children without appropriate consent.

  • Under 13 (US): Not permitted to use the platform.

  • Under 16 (EU/UK): Requires parental consent.

  • Under 18 (India): Requires verifiable parental consent.

    • We do not intentionally collect data from minors without legal safeguards.

    8. Data Security

    We use industry-standard measures to protect your information, including:

    • SSL/TLS encryption

    • Encrypted databases and backup systems

    • Firewalls and automated intrusion detection

    • Access controls for employees

    • Regular vulnerability scanning and compliance audits

    Despite strong security practices, no online system can offer a 100% guarantee.

    9. Data Retention

    We retain data only for as long as it is necessary to:

  • Provide services

  • Comply with legal, tax, or accounting requirements

  • Resolve disputes

  • Support fraud prevention

    • When information is no longer required, we securely delete or anonymise it.

    10. Third-Party Links

    Our platform may contain links to external websites. We are not responsible for their content, data handling, or privacy practices.

    We encourage you to review their privacy policies independently.

    11. Policy Updates

    We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.

    Updates will be published on this page with a revised “Last Updated” date.

    12. Contact & Grievance Information

    For any privacy-related concerns or requests, you may contact:

    General Privacy Enquiries

    info@elearninghub.com

    Data Protection Officer (EU/UK/International)

    Email: info@elearninghub.com