About the role
You will be the first person our users talk to when something is confusing or broken. That makes this one of the most important roles in the company and, honestly, one of the best ways to learn the entire business.
We handle support over email and live chat, with a small volume of scheduled calls. We measure ourselves on resolution quality and honest feedback, not on ticket-closing speed alone.
What you will do
- Answer consumer and advisor questions over email and live chat
- Diagnose issues carefully and escalate with the context engineers need
- Write and maintain help-centre articles and canned responses
- Spot recurring problems and raise them as product feedback
- Keep quality high while handling a healthy daily volume
- Occasionally cover a weekend shift on a fair rotation
What we are looking for
- 1+ year in a customer-facing support role
- Excellent written English — clear, warm and free of jargon
- Comfortable learning a technical product in depth
- Experience with Zendesk, Intercom, Freshdesk or similar
- Patience and real empathy, especially with frustrated users
- Reliable home internet and a quiet place to work
Benefits & perks
- Comprehensive health, dental and vision insurance for you and your dependents
- Annual learning budget for courses, books and conferences
- Flexible working hours and a genuine remote-first culture
- Generous paid time off plus company-wide recharge weeks
- Home-office setup allowance and an annual hardware refresh
- Quarterly team offsites and a yearly company retreat
Skills
- Zendesk
- Live Chat
- Written Communication
- Troubleshooting
- Empathy
Apply for this position
Fill in the form below and attach your resume. It only takes a couple of minutes.